Shipping & Delivery
standard white glove delivery
Our trusted team and third-party partners ensure that all deliveries are transported with exceptional customer experience and delivered to the room of choice inside your residence with light assembly. This service includes carrying the product up to two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). *** Standard White glove excludes any installation that requires wall/ceiling mounting or wall anchoring and all furniture, accessories, and lighting that require electrical wiring. Stair carries in excess of two flights will be billed an additional fee per flight, and will be collected at the time of delivery.
Delivery dates are estimates only, and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs. You are responsible for ensuring that there are adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access to your premises (e.g. crane) are your responsibility. If it is not possible for the products to be delivered to your premises, the products will be returned to our warehouse and you will be invoiced for transportation and re-delivery. In addition, the above storage charges will apply. We reserve the right to make partial deliveries of any order and each partial delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein.